Our aim is to leave you feeling delighted and with a draught free, comfortable home. We do that by giving you honest guidance based on over 30 years of experience.
We’ll send you an estimate following your survey which will detail each window, and the works we propose. This way you can take your time to consider our proposal with no pressure tactics.
If your work is scheduled to take several days (we typically renovate 1 window per day) then at the end of each day your home will be left weather tight and secure.
Our Installers will take every care to ensure your home stays as clean and tidy as they find it. Dust sheets will cover any furnishings in the room they are working in and all tools have dust extraction devices. The Installers will lay down sheets to protect your carpets and cover their shoes if requested (Installers must wear safety shoes on-site at all times).
Our Surveyors and Installers are a friendly bunch that enjoy explaining the work they do – and they’re rarely known to turn down a cup of tea if offered.
We typically allocate 1 hour for a survey which should allow plenty of time for an investigation of all your windows and to talk through the process. We won’t be in your home all day with a rehearsed sales pitch.
At Ventrolla we really do care about preserving the heritage and charm of period sash windows and we will never sell you a product that you don’t need. Where possible, and unless requested otherwise, we will always suggest renovation over replacement.
Once you’ve had the survey and we know you have received your estimate we will leave you in peace to consider your options, we won’t bombard you with calls and emails as we believe our service and quality workmanship speaks for itself. If you have any questions for us, however, please be sure to get in touch!
Ventrolla complies with all UK data laws and policies which means that your personal data will never be shared with a 3rd party without your express consent (we sometimes ask customers to act as referrals for new customers) and we will certainly never sell your data.
It’s a very simple process to get your windows just how you want them & the initial stage is a free, no obligation, survey with one of our friendly experts. It takes up very little of your time and is a no pressure, no commitment way for us to give you a tailored estimate of work.