nationwide

Nationwide Coverage

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Made in the UK

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40 Year Heritage

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Unique Patented Products

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Extensive Warranties

Trusted heritage, nationwide coverage

The success of The Ventrolla Group has been built on customer recommendations and a reputation for outstanding quality. All our work is done to the highest standard, is guaranteed, and we promise to treat all our customers the way we would want to be treated. Read on to find out more about our customer promise.

With Ventrolla, you can always expect:

measuring casement window

1. Expert & unbiased advice

First and foremost, we provide honest advice and guidance based on over 40 years of experience. We typically allocate 1 hour for a survey, allowing plenty of time for an investigation of all your windows and to talk through the process without outstaying our welcome!

ventrolla van

2. A comprehensive support network

As members of the Glass & Glazing Federation (GGF), Ventrolla is committed to upholding and adhering to the code of conduct as set out in the GGF Vulnerable Peoples guidelines. This allows us to:

  • Identify consumers who may be vulnerable
  • Give extra support to help them make informed choices
  • Ensure vulnerable consumers understand important documents such as the quotation, the contract, and the guarantee.
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3. Less window rattles, draughts, leaks & noise

Our industry-leading repair and renovation techniques help to eliminate inconvenient rattles, draughts, leaks and noise problems, allowing you to retain the value and period charm of your sash and casement windows.

casement window renovation

4. No gimmicks or high-pressure sales tactics

Once your survey is complete, we will send you an estimate detailing each window and the proposed works, so you can take your time to consider our proposal (pressure-free), in the comfort of your home. Our service and workmanship speak for themselves, but if you have any further questions for us, we’re only a phone call or email away!

before and after of sash window repair

5. A secure & weathertight building

Typically can renovate one window per day, dependent on the work required and the size of the team we send. If your home improvement works are scheduled to take several days, at the end of each day your home will remain completely secure and weathertight.

Learn More
sash window renovation

6. A clean & tidy finish

Our installers will treat your home with the respect it deserves, taking every care to ensure the property stays as clean and tidy as they found it – including covering furnishings & carpets with dust sheets, using tools with dust extraction devices, and shoe covers, if requested.

Please note: Installers must wear safety shoes on-site at all times.

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7. Professional service with a smile

Rarely known to turn down a cup of tea when offered, our friendly team of Surveyors and Installers will be more than happy to explain anything further if required.

sash window repairs

8. Renovation over replacement

Preserving the unique heritage and charm of period timber windows and doors really is a priority to us. So, where possible (and not beyond economical repair or requested otherwise) we will always suggest renovation over replacement.

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9. We will respect your privacy

Ventrolla complies with all UK data laws and policies, so your personal data will never be shared with a 3rd party without your express consent (we sometimes ask customers to act as referrals for new customers) and we will certainly never sell your data. Read our Privacy Policy and GDPR Policy for full clarification.

Our Process

1

Consultation

The Ventrolla journey begins with a discussion with a member of our team and/or a detailed home or site design survey, to explore your ideas & devise a bespoke plan of action.

2

Estimate

Once our team have finalised the plans, we will provide a comprehensive estimate for your works. Enquiry to estimate typically takes between 5 and 10 working days.

3

Design

Fusing traditional skills with modern technology, creating your unique product begins in our UK-based manufacturing facility, and takes between 6 and 10 weeks.

4

Installation

The utmost care is taken to deliver quality manufactured products and renovation works that exceed our customers’ expectations. Depending on the project, our installation team will be on site between weeks 10 to 16.

5

Aftercare

Our customers come back time and time again – when they move or if they’ve phased their works – all thanks to our exceptional customer service and after care. In the unlikely event that your Ventrolla products require expert attention, we’re always on hand.

6

Guarantee

Renowned for delivering outstanding quality, all our work comes with a minimum 5-year guarantee (subject to terms), for absolute peace of mind.

What our customers are saying

Thank you very much for an excellent job, by some of the nicest, most professional builders I have had working here for three decades.

Mrs Schecter, Kensington

Excellent service from the fitters. Extremely impressed with their tools and equipment to carry out the works. Certainly knew what they were doing. A welcome change

Mr & Mrs Kukk, Whitby

We were most impressed with the speed of your reply, the sympathy you had with the building’s integrity, the quality of your demo kit and the attention to detail in your quote. You are an excellent advocate for your company.

Mary Sherwood

Hi Jarrod I refer to our recent telephone conversation and as agreed, attach hereto formal confirmation of my satisfaction with the works undertaken by your company. Ian and Lee are a credit to your business and from my discussions with them, I can tell that they really enjoy being part of the Ventrolla team.

Tim

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