The success of The Ventrolla Group has been built on customer recommendations and a reputation for outstanding quality. All our work is done to the highest standard, is guaranteed, and we promise to treat all our customers the way we would want to be treated. Read on to find out more about our customer promise.
First and foremost, we provide honest advice and guidance based on over 40 years of experience. We typically allocate 1 hour for a survey, allowing plenty of time for an investigation of all your windows and to talk through the process without outstaying our welcome!
As members of the Glass & Glazing Federation (GGF), Ventrolla is committed to upholding and adhering to the code of conduct as set out in the GGF Vulnerable Peoples guidelines. This allows us to:
Once your survey is complete, we will send you an estimate detailing each window and the proposed works, so you can take your time to consider our proposal (pressure-free), in the comfort of your home. Our service and workmanship speak for themselves, but if you have any further questions for us, we’re only a phone call or email away!
Typically can renovate one window per day, dependent on the work required and the size of the team we send. If your home improvement works are scheduled to take several days, at the end of each day your home will remain completely secure and weathertight.
Our installers will treat your home with the respect it deserves, taking every care to ensure the property stays as clean and tidy as they found it – including covering furnishings & carpets with dust sheets, using tools with dust extraction devices, and shoe covers, if requested.
Please note: Installers must wear safety shoes on-site at all times.
Rarely known to turn down a cup of tea when offered, our friendly team of Surveyors and Installers will be more than happy to explain anything further if required.
The Ventrolla journey begins with a discussion with a member of our team and/or a detailed home or site design survey, to explore your ideas & devise a bespoke plan of action.
Once our team have finalised the plans, we will provide a comprehensive estimate for your works. Enquiry to estimate typically takes between 5 and 10 working days.
Fusing traditional skills with modern technology, creating your unique product begins in our UK-based manufacturing facility, and takes between 6 and 10 weeks.
The utmost care is taken to deliver quality manufactured products and renovation works that exceed our customers’ expectations. Depending on the project, our installation team will be on site between weeks 10 to 16.
Our customers come back time and time again – when they move or if they’ve phased their works – all thanks to our exceptional customer service and after care. In the unlikely event that your Ventrolla products require expert attention, we’re always on hand.
Renowned for delivering outstanding quality, all our work comes with a minimum 5-year guarantee (subject to terms), for absolute peace of mind.
Thank you very much for an excellent job, by some of the nicest, most professional builders I have had working here for three decades.
Mrs Schecter, Kensington
Excellent service from the fitters. Extremely impressed with their tools and equipment to carry out the works. Certainly knew what they were doing. A welcome change
Mr & Mrs Kukk, Whitby
We were most impressed with the speed of your reply, the sympathy you had with the building’s integrity, the quality of your demo kit and the attention to detail in your quote. You are an excellent advocate for your company.
Hi Jarrod I refer to our recent telephone conversation and as agreed, attach hereto formal confirmation of my satisfaction with the works undertaken by your company. Ian and Lee are a credit to your business and from my discussions with them, I can tell that they really enjoy being part of the Ventrolla team.