A few things we will always do ...
- Give you expert and unbiased advice
Our aim is to leave you feeling delighted and with a draught free, comfortable home. We do that by giving you honest guidance based on over 30 years of experience.
- Leave you alone to consider your itemised quote
At the end of the survey you will be given a quote which will detail each window and the works we propose. We will explain the quote and then leave it with you - no pressure tactics.
- Keep your home weather tight and secure
If your work is scheduled to take several days (we typically renovate 1 window per day) then at the end of each day your home will be left weather tight and secure.
- Return your home to the clean state we found it in
Our Installers will take every care to ensure your home stays as clean and tidy as they find it. Dust sheets will cover any furnishings in the room they are working in and all tools have dust extraction devices. The Installers will lay down sheets to protect your carpets and cover their shoes, if requested (Installers must wear safety shoes on site at all times).
- Enjoy a good cup of tea, if offered!
Our Surveyors and Installers are a friendly bunch that enjoy nothing more than explaining the work they do – and they have never been known to turn down a cup of tea if offered.
A few things we will NEVER do ...
- Spend all day in your home pressuring you to buy
We typically allocate 1 hour for a survey which should allow plenty of time for an investigation of all your windows and to talk through the process. We won’t be in your home all day with a rehearsed sales pitch.
- Sell you a more expensive product if you don’t need it
At Ventrolla we really do care about preserving the heritage and charm of period sash windows and we will never sell you a product that you don’t need. Where possible, and unless requested otherwise, we will always suggest renovation over replacement.
- Bombard you with calls and emails
Once you’ve had the survey and we know you have received your quote we will leave you in peace to consider your options, we won’t bombard you with calls and emails as we believe our service and quality workmanship speaks for itself. If you have any questions for us, however, please be sure to get in touch!
- Sell your data to a 3rd party
Ventrolla complies with all UK data laws and policies which means that your personal data will never be shared with a 3rd party without your express consent (we sometimes ask customers to act as referrals for new customers) and we will certainly never sell your data.