Customer Testimonials

Ventrolla Customer Testimonials
Customer Testimonials
Most of our business comes from happy customers telling thier friends, family and colleagues about our service and that's why it's our number one goal to provide you with the upmost customer service and experience when you entrust your windows into our expert hands.

Double glazed windows installed.

Thoroughly pleased with quality of product, installation, and manner of those doing the installation. It stands out and I recommend to anyone.
Ms Caroline Egan-Strang

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Double glazed windows fitted into original sash cases.

The standard of workmanship is superb: it far surpassed our expectations, very refreshing in this day and age. We love our new windows and think they are stunning. The house Victorian and draughty) is noticeable warmer. I cannot recommend Keith and Steve highly enough. They arrived when they said they would and were very accommodating, thoroughly professional and had a good sense of humour. Thank you!
Mrs Robertson, Perth.

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2 Full sash windows, 18 new sashes (9 arched).

Very pleased with the operatives on site. A lack of co-ordination with materials delivery – could do with tweaking but job well done.
Mr Peter Clarke, Rudley.

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Replaced sash window units with new double glazed units and copied and replaced period bathroom window
Ventrolla did a fantastic job.

The windows are of a very high quality. The bathroom window was unusual and they replicated and replaced the whole unit. They did the work on time and the joinery was of a high standard. The men were friendly, courteous and efficient.
Mr Dunkerley, Haddington

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Secondary double glazing of bay window, with acoustic glass.

I was expecting Ventrolla to be expensive given their good reputation. But they were in the middle of the 3 quotes I got. The difference between their quote and the cheapest was small (but they were much cheaper than the top quote), and their product was the nicest: important as this is the downstairs front bay window. The sales, survey and installation and admin people were excellent. As for the effect: I’m a musician and wanted to reduce my noise going out and protect my piano from drafts. It’s worked brilliantly, and it looks good. (One of my students, an architect, was very impressed. As am I.)
Mrs Lewis Cambridge

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Two new 12 pane double glazed sash windows.

We are very pleased with our new windows. The work was efficiently and quickly done
Mr W M Giles, Edinburgh.

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Draught proof 2 windows, replaced one whole frame

Fast, efficient, friendly!! The draught and noise no longer comes through.
Mrs T. Chalkley, Bath.

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Ventrolla draught-proofing system to sash windows, two rooms.

Second time we have had this type of work done by Ventrolla. Very efficient and pleasant company to deal with.
Mrs Lochrie, Edinburgh

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Ventrolla window system fitted to five windows.

The work was carried out to the highest quality by a courteous and polite team. They were very professional and kept the mess down to a minimum. 

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Sash windows restored sensitively to perfect working order in listed building.

Absolutely delighted. Couldn’t have asked for better service.
Mr & Mrs Rogers, Lymington

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Insulating and repair of old sash windows.

A big thank you to Simon and Tim from Ventrolla. We are very pleased with the repair and insulation of our old sash windows. They were both extremely courteous, tidy and professional. Many thanks.
Mrs Deborah Sugden, Exeter

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Sash window refurbishment.

Highly recommend the company. Friendly and knowledgeable surveyors. The tradesmen were very efficient, polite, kept me informed at all stages and trustworthy. 5* service.
Miss Holiday, Bury St. Edmunds

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Thoroughly Professional Service!

I would just like to let everyone know what a first class service Ventrolla have provided in refurbishing the Yorkshire Sliders/Sash windows & fitting secondary glazing at my property. Jamie & Colin were the epitome of professionalism & took the time to explain every aspect of the works they were carrying out, as well as making sure I was fully aware of how the new installation was to be maintained. First Class, no fuss, no mess & a pleasure to have in your home.
Thanks to all at Ventrolla – a job well done!!
Mr Jones, Scunthorpe

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Great Experience!

We love our newly restored windows. Professional, conscientious and friendly fitter.
H Ninnim, Torrington

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Fantastic – worth the wait!

We had one sash bay window repaired over two days by Ventrolla Rugby. Few weeks wait for the work to go ahead, but when it did: Brilliant.
New window works well and room is now warm, dry and so much quieter. Joiners were friendly, professional and considerate. No mess afterwards and they made the room usable overnight between the two days work, which was important to us to keep our little ones safe.
Finally, but crucially, we were given practical advice and demonstration of working for maintenance. All in all brilliant, professional, thorough job – would definitely recommend.
Thank you Ventrolla
Midlands

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Excellent!

We had seven original sash windows to the front and side of an Edwardian property refurbished, and I am so glad we chose Ventrolla.
Following some very bad experiences with builders and tradespeople over the last couple of years I didn’t want to be blinded by Ventrolla’s reputation and sought three quotes. I was initially inclined to award the contract to another company based on cost, however when I delved into the detail I noticed Ventrolla’s quote was a worst possible case (all upstairs window sills replaced if necessary during work phase) whereas the other companies would provide a final invoice based on actuals, which were not included in the quote. With this in mind I decided to go with Ventrolla, as the quote was a maximum and could only get smaller.
The team of two that completed the work were an absolute pleasure to have in the house, everything was covered up whilst the work was underway and the rooms left spotlessly clean at the end of the day, the work was faultless and the final bill was almost a thousand pounds less than the original quote as not all sills needed to be replaced.
My sincere thanks go to Stewart and Dave who completed the work and to Ventrolla who truly lived up to their reputation.
Mr Bicknell, Rawtenstall

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Replacement Sash Windows

Just had our sash windows replaced by Ventrolla. Very impressed by everyone we have dealt with – Doug, Karl, Diane and especially chief fitter Mark Pearson… he was a pleasure to have in our home, a real professional, courteous and a clean worker.
The windows have made such a difference… double glazing keeps the cold out and new glass means we get an even better view now. Highly recommended for service, quality and style.
Mrs & Mr McDermott, Ramsgill

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Quality Sash Windows

Ordered three new timber sash windows for our sun room extension. The windows were delivered and fitted on time. The craftsmanship and quality was top notch. Overall, excellent value for money.

Mr D Waters, Nantwich

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Ventrolla have been amazing

I recently had my first experience of Ventrolla and it was an incredible service from my initial contact with them through to my windows being renovated. Professional and efficient at all times. I would definitely use them again and would have no hesitation in recommending them.
Mrs McGlinchey, Glasgow

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Service and Installation

The installers were Richard and Paul who did a terrific job and are a really good team, nothing was too much trouble. As well as installing the Ventrolla system in our kitchen windows they helped us with a couple of problems from a previous fitting in our bedroom. The are a credit to your business.
We have a large Georgian apartment in central Edinburgh and have pretty much installed the Ventrolla system throughout.
Mr & Mrs Swain, Edinburgh

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Refurbishment of Sash Windows

I have just had my sash windows renovated by Ventrolla, Harrogate and I have to say what an excellent job they have done. The windows now work beautifully with their performance enhanced using draught proofing strips/brushes.
The gentlemen who came and did the work were polite and professional with the minimum of mess created. They left the house as they found it with all dust etc. cleaned up. Thank you Ventrolla. Very pleased
Mr Snape, Skipton

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Installation of new windows by Ventrolla

The installation was undertaken over two weeks in February by Rob Wood.
The installation was completed in a timely manner and each day Rob ensured that everything was left as clean and tidy as possible. It was clear that Rob is diligent and hard working, and with quite extraordinary stamina and skill. He was unfailingly courteous, cheerful and considerate of our comfort.
He demonstrated to our decorate the way the windows work and how they can be removed for painting.
We are very pleased with the end result and our neighbours are quite envious. We would be very pleased to recommend Ventrolla to anyone considering having new windows installed.
Mr & Mrs Armour, Cambridge

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Brilliant. You carried the work out as promised

From the first contact, survey and then Jamie carried out the work with a thoroughness and care which I could not fault. He discussed every window with us to ensure we were satisfied and we even discussed which windows to do depending on the forecast!
I would thoroughly recommend you
Mrs Bradford, Sowerby

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Every contact that I have had with this company has been BRILLIANT!!!!!

I bought a large Georgian house a few years ago which needed all of it’s windows replacing. I got a quote from Ventrolla which was extremely competitive and decided to do the job in three phases. In consequence, I have dealt with many of the staff within the company over the last 3 years and found all of them to be friendly and efficient. My favourite was Jamie who has fitted the windows. So professional! I’m so pleased with the whole job. Every one of the windows looks amazing, fits perfectly and is completely draught free!!
Thank you Ventrolla, I would recommend you unreservedly.
Kate Seabridge, Holmfirth

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Delighted with the Service

I have recently had 2 sets of wooden sash windows renovated by Ventrolla. I am absolutely delighted with the job that has been done. I cannot speak highly enough of Simon who carried out the work. He was punctual , friendly, hard-working and trustworthy. I would have no hesitation in recommending the Company. The salesman was also far more friendly and professional than any other Companies that I considered. He went that extra mile to provide a great service. Thank you Ventrolla!
Ms Cameron

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Top of their profession

Absolutely brilliant job. We are so pleased and your installers were top of their profession.
Williamson & Company

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We are very pleased with the new sashes by Ventrolla

I would like to express our appreciation for the recent work carried out by Dan Bullen to install replacement sash windows at our house.
He was quick, highly skilled and very considerate about all the general disruption that the installation was bound to cause and ensured everything was left clean and tidy each day. The way in which he overcame problems was admirable.
We are very pleased with the new sashes made by Ventrolla and with the new secondary glazing units installed at the same time. The latter are easy to operate and have considerably reduced traffic noise level.
Mr Goodliff, Devon

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We are delighted with the work

The extremely helpful and thoughtful care of Ventrolla’s skilled craftsmen really showed in their individual approach to each window.
The end result is better than we could have imagined. The sashes slide beautifully, the draughts are gone and unexpectedly, the house is much quieter
We chose to work with Ventrolla because of its expertise and understanding of listed buildings. I am now able to share my experience of Ventrolla with other owners of period properties through my job, to ensure their homes are treated with the same care as mine
Mrs Ensom

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We are delighted with the outcome of the work.

We are delighted with the outcome of the work. And suffice to say your two guys worked diligently and well, were extremely clean and tidy throughout the process of the work and the result is outstanding. More work to come!
Mr Lane
Much Wenlock

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Excellent Workmanship

Please pass on our special thanks to Craig for his excellent workmanship. It was a pleasure to have such a skilful and efficient craftsman working on renovating our old sash windows and fitting two new ones. He always arrived on time, answered our many questions politely and patiently, and thoroughly cleaned up any mess made. A real example to others!
Abergavenny

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Excellent renovation carried out by a skilled person

Very pleased with the renovation of our sash windows Fitter Simon was very experienced and friendly.He explained in detail what he was going to do and how to remove the windows for future painting.
Considerable noise reduction post repair….and no draughts!!
We will now be using Ventrolla again for our other windows.
Andy T

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Great installation team

I am very pleased with the Ventrolla windows. The installation team of Lee and Ian were extremely professional. They worked in such a way as not to disrupt my B & B business. Everything was tidied up and vacuumed at the end of each day. I can’t praise them enough.!!
Lesley Pike

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Excellent quotation service – let’s see how they perform during installation work

We have requested quotations from Ventrolla for two properties that we own and on both occasions they have been extremely professional about advice while turning round their quotation faster than any of the other companies we requested to quote. Now, if we do give them the work let’s see how well they perform. I’ll keep you advised of their performance.
John Easdale

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Easy to deal with and trustworthy whilst doing a quality job!

I found the whole end to end process of dealing with Ventrolla easy. Once I booked in the job I knew who would be coming and at what time. i felt comfortable with letting the guy into the house and leaving him there alone both days to do the job.
He did a good job and also tidied up after himself!
Miss Jayne Phelan

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Professional, friendly and efficient service.

The assessment and quotation process was efficient. The office staff at Henley-on-Thames were always helpful and friendly. The 2 tradesmen who completed my renovation were very skilled, friendly, trustworthy and happy in their work. My 5 sash and 4 casement windows have been beautifully renovated and work perfectly. I feel confident that my windows will be trouble and draft free for a long time to come.
Mr John Kershaw

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Ventrolla do a great job!

My house is estimated to have been built in the 1780s, and has two sash windows, one on the ground floor, and one in the bedroom. they were not in good condition – in fact, Ventrolla recommended replacing the lower sash in the upper window, to which I agreed, as I could only move this (old) window with great difficulty. Part of the outer frame was rotten as well, and Ventrolla replaced this too. I now have two fully working windows, which are draught and rattle proof, and I hope that my house will be much warmer next winter, thanks to Ventrolla!
Mr Sweny
Chelmsford

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Very easy and convenient.

The whole process was very easy and convenient. The sales personnel and fitters (Linda and Simon) were extremely helpful and polite. I would be delighted to recommend Ventrolla.
Mrs Rebecca O’Mahony
Taunton

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These windows are proving to be both sound proof and draught proof.

We are writing to tell you how very pleased we are with the new windows.
These windows are proving to be both sound proof and draught proof. We did not realise how single pane fenestrations could cut out the external sounds so readily – most impressive.
We are also impressed with the quality of the joinery/carpentry and ask that you pass on our appreciation to your workshop staff. Their workmanship puts that of the previous windows to shame.
Regarding the installation we would like to you to know that George and Joe did a careful and first rate job, and left the room clean and tidy. Please also convey our thanks to Dan Bullen and his team for all that he and they have done for us.
Many thanks also to Linda and Rachael for their real help, and appreciation of our situation.
To sum up we now have windows in the main bedroom that are Ventrolla – the name and reputation we thought we are buying into in 1999, when you licenced others to use your name and designs.
Mr & Mrs Shimmin

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They were a pleasure to have in the house.

We would like to take this opportunity to tell you how please we were with the high standards set by your team of workmen (Rob and Jay from Harrogate and Matt and Jack from Stockport). They turned up promptly every day, appeared to waste no working time at any stage and were conscientious in clearing up after themselves before they left. They were a pleasure to have in the house.
In a big old hose like this, we have had many workmen here doing various repairs etc… over the years we have lived here but this team was outstanding. Please pass on our thanks to them.
Yours faithfully
Pat and Francis Golding

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We will not hesitate to recommend you to others.

Hello,

Today we had work done on the windows in our flat on Great King Street, Edinburgh. We are just writing to say how pleased we were with the calibre of your staff, Alan and John, who did the work.

They arrived on time, worked with the minimum of disturbance for us, identified a few extra repairs that needed to be done, eg a faulty window lock, and thoroughly cleaned up afterwards. It was a pleasure to have them in the flat.

Please pass our thanks on to them; and congratulations to you on your excellent staff. We will not hesitate to recommend you to others.

Kind regards,
Deirdre and Francis Gevers McClure
Edinburgh

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Ventrolla deliver exactly what they promise

We were really impressed with Ventrolla from the first phone call to the completion of the installation. We found that our phone calls were handled quickly and satisfactorily. The surveyor really knew his business, took his time and made no mistakes. When the new sashes arrived they all fitted perfectly. The installer was courteous, efficient and skilled – did an excellent job and cleaned up after himself every day. He was given sufficient time to do the job well – not having to rush the installation to move on to another job. All in all, my wife and I were extremely impressed with Ventrolla – will certainly be going back to them to refurbish the rest of our windows in due course and would recommend them to anybody.
John and Mary Sherwood
Devon

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I feel I got the same celebrity service as Sarah Beeny!

I live in a small, traditional cottage, and it was very important to me to have my windows replaced in a style that was sympathetic to the original. From start to end of this project, I was treated with courtesy and consideration. The initial visit gave me a lot of confidence in Ventrolla, as the manager clearly prioritised my interests, was very professional and knowledgeable, took time to discuss all issues and queries, and talk things through. I was kept informed at all stages, and was able to ask questions and receive prompt answers at any point.
Yes, there were hitches and hiccups, but sometimes, you only find out just how good a company is when things go wrong. In these few and minor instances, Ventrolla were absolutely superb. I should add that, in addition to being established specialists, their price was significantly cheaper than the UK’s best known (general) installation firm. I am just thrilled with the results, and have already recommended Ventrolla, without hesitation, to family and friends.
Jean Martin
Chorley

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Very professional company, with great customer service from both admin and tradesmen

From start to finish this company was exceptional. Initially there was no hard sale and once our decision was made to go with ventrolla, we were well looked after. Brad, our tradesman was very professional and most of the time I was unaware he was in the house as he was so quiet and clean! The windows themselves are perfect. Draft free, fully working and yet still retain their original charm.I have already recommended them to friends and neighbours.
C Bennett-Smith

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Thank you to Dave Tiller of Ventrolla.

Having recently bought a two bedroom Victorian flat in Bristol, we have chosen Ventrolla to replace our single glazed sash windows. During the site survey, David Tiller noticed areas of rot on a number of exterior window sills. This was missed not only by our building surveyor but by two other sash window renovation companies we received quotations from.
Because the defect was located on the exterior of the property, our Management Company agreed to pay the cost of repair. However, in an effort to keep costs down, they had intended to use a handyman – much to our concern. We asked Dave to write a letter outlining the benefits of using professionals to carry out the work and this was handed over to the Directors during the Management Company (MC) AGM a few days ago. As a result of the letter, our MC have now agreed to use Ventrolla to carry out the exterior repairs.
I am emailing firstly to commend Dave in writing such a convincing letter but also to point out how effective the letter was in persuading our MC to use professionals. Without it, I have little doubt that the MC would not have entertained the idea of paying for the work. This may have resulted in us having to use one of your competitors to replace our windows as the total cost of the work would have been unaffordable.
Please pass on our sincere thanks to Dave. From the outset he has been very professional, knowledgeable and reliable. I would have absolutely no hesitation in recommending Ventrolla to others or asking you to complete future work for us.
Christopher Gibson

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Good reliable, and an honest opinion of only what needed to be done

The work was completed efficiently with no friction at any point, hence the 5 stars. The assessment of our windows was frank and honest, and demonstrated a willingness to do as I had asked, which was to see that they were put into a good condition. There was delay in doing the work, but right from the outset this was made clear. The work was completed according to the estimate. I would certainly use the firm again. The workman was scrupulous in ensuring that there was no unnecessary mess and everything was cleared up well.
Mrs Christine Bowering

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Your installers are a credit to your company

Hi Jarrod
I refer to our recent telephone conversation and as agreed, attach hereto formal confirmation of my satisfaction with the works undertaken by your company.
Ian and Lee are a credit to your business and from my discussions with them, I can tell that they really enjoy being part of the Ventrolla team.

Tim

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They’ve done a brilliant job

Hi, Ashley
The lads were here by 8am this morning, and they’ve done a brilliant job. Kris was so apologetic, I started to feel a bit bad! I really don’t like putting in complaints (due to a small snagging issue), but – ironically – you sometimes only find out just how good a firm is when something goes wrong. And I have to say, you’ve all been great. The windows and frames are just beautiful, and I wouldn’t hesitate to recommend you. Ventrolla were, after all, recommended to me by one of my daughters ( the one who is a chartered housing officer) within a week of my making an offer on this cottage.
The row I live on is a proper community, so naturally my neighbours will all want to see the finished results. Hopefully this will generate more work for you, as at least one of the neighbours wants to have his windows renovated in keeping with how they would have been originally. Also, the lads I bought the cottage off moved into a MUCH bigger property, and said they would be interested in calling back to see the new windows, as they want to have theirs replaced too.
I would be grateful if you could pass my thanks on to Kris and Zsolt, they are gentlemen, both.

Jean Martin

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Dear Mr Tiller, thank you.

We were most impressed with the speed of your reply, the sympathy you had with the building’s integrity, the quality of your demo kit and the attention to detail in your quote. You are an excellent advocate for your company.

Mary Sherwood

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Excellent Service

“Excellent service from the fitters. Extremely impressed with their tools and equipment to carry out the works. Certainly knew what they were doing. A welcome change.”
Mr & Mrs Kukk, Whitby

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Thank You Very Much

Thank you very much for an excellent job, by some of the nicest, most professional builders I have had working here for three decades.
Mrs Schecter, Kensington

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It all begins with a free, no obligation, survey


It’s a very simple process to get your windows just how you want them & the initial stage is a free, no obligation, survey with one of our friendly experts.
It takes up very little of your time and is a no pressure, no hassle, no commitment way for us to give you a tailored quote for work.

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