Coronavirus (COVID-19)
Frequently Asked Questions


At Ventrolla, safety is our number one priority.

As we establish the new ‘business as usual’ in the UK, we want to share the processes and procedures that are in place. These changes enable our survey and installation teams to continue to work, and provide our window renovation services in the safest way possible.

When working on your windows, you may notice that our teams and processes look a little different. The safety and well-being of our employees, customers and clients alike remains our top priority and, as part of our commitment to this, we have adopted many new ways of working.

Lead Times

This unprecedented year has also caused disruption to our business, that we could never have predicted. Issues including supply chain difficulties and lockdowns have created delays to our schedule, which are of great frustration to us – not to mention our valued customers. As a result, our lead times are longer than usual. 

We would like to reassure you that we’re focusing all our efforts on fulfilling current installations, and endeavour to keep customers fully up-to-date on the situation, as it changes. In the meantime, we would like to thank for your patience as we strive to uphold Ventrolla’s exacting standards of service.

This page is designed to answer many of the questions you may have ­– we will update it as and when changes happen. 

For any other queries, don’t hesitate to get in touch at

Reviewed & Updated 6th October 2020

We’re ‘Covid Secure’, as per all Government guidelines. We’ve spoken with The HSE (Health & Safety Executive), who have approved all measures we have put in place to keep both you and us safe. In line with this, we have also conducted our own Covid Risk Assessments.

All our employees have undertaken a Covid ‘Return to Work Health & Safety Induction’ and know not to attend work should they, or any member of their household, show symptoms of Coronavirus, or if they have had a positive test result.

If you have a survey or installation booked within the next two weeks, it’s very important that you advise us as far in advance as possible if anyone in your home has Covid symptoms, has had a recent positive test result or you’ve been asked to self‐isolate. This will enable us to offer you an alternative date for your survey or work to be carried out.

If anyone feels ill whilst on site they have been advised to leave immediately and seek a test. This may mean we need to make last-minute changes to our installation schedule, but we hope you understand, this is for the safety of us all.

Our Surveyors and Installers will come fully prepared to all homes and sites, with their Personal Protective Equipment (PPE). These include face coverings, hand sanitiser and they have spray bottles with disinfectant to ensure all equipment and working areas in your home are cleaned down at the end of each day.

They have a face visor for when they first arrive to site. They are encouraged to ensure 2-metre distance where possible and have any discussions with customers outside (weather permitting) or inside but open windows to ensure good ventilation.

All staff are informed to ensure they maintain a 2-metre distance wherever possible. If they cannot achieve this, then they must wear a face covering when in close proximity to customers or one another.

We have encouraged them not to accept teas, coffees food from households. If you are happy for them to use the toilet, they will use their own cleaning equipment to wipe down all surfaces after use.

No – there’s no maximum. Our teams are working in ‘bubbles’ but even if we need two ‘bubbles’ on one job, we’re encouraging installers to work with their team mate when they have to be within 2-metres of each other. In this situation they will also wear face coverings.

Our teams are used to wearing PPE as we already work with lead as part of our job. So there’s no reason why the new procedures should slow things down.

We monitor local lockdowns in the UK to ensure customer and installer safety. This may mean we need to make last-minute changes to our installation schedule, but we hope you understand, this is for the safety of us all.

If you have an installation booked within two weeks of your return from a trip abroad – to any destination – you have an obligation to notify us at the earliest opportunity. This is to ensure the most recent government guidelines are followed for the safety of our teams, their families and subsequent customers that they may be visiting. Please be aware that this – along with other situations caused by coronavirus – may cause delays to your work, but we cannot compromise where safety is concerned.

On the day of your planned work, you have a responsibility to ensure our team have a clean and clear room to work in. You and any members of your family must also remain in a different part of the property for the duration of our team’s visit, to allow for social distancing. 

You may be reassured to read that we received a 5-star review for the first job we completed after lockdown:

5-star customer review on Trustpilot relating to Coronavirus COVID-19 Installation

Thinking about booking a survey? Contact us below or visit our product and services pages for more information.