Notes and comments from our wide range of customers.


We are delighted with the work

I just wanted to write and say how delighted we are with the work Jamie did for us last week. There is a noticeable difference in the way the house feels, and it has made a huge improvement already in that I'm not having to put the heating on during the day.  The house retains a lot more warmth downstairs. Also, my son's room is much warmer at night now, so he's sleeping better and not waking up chilly in the night.

Jamie was fantastic, punctual, polite and clearly an expert at what he does. He talked me through everything he did at length and made sure I was completely happy with everything before leaving at the end of each day. He was so professional, and we look forward to seeing him again.

Harriet Hanna

Ventrolla deliver exactly what they promise

We were really impressed with Ventrolla from the first phone call to the completion of the installation. We found that our phone calls were handled quickly and satisfactorily. The surveyor really knew his business, took his time and made no mistakes. When the new sashes arrived they all fitted perfectly. The installer was courteous, efficient and skilled - did an excellent job and cleaned up after himself every day. He was given sufficient time to do the job well - not having to rush the installation to move on to another job. All in all, my wife and I were extremely impressed with Ventrolla - will certainly be going back to them to refurbish the rest of our windows in due course and would recommend them to anybody.

John and Mary Shrewood

I feel I got the same celebrity service as Sarah Beeny!

I live in a small, traditional cottage, and it was very important to me to have my windows replaced in a style that was sympathetic to the original. From start to end of this project, I was treated with courtesy and consideration. The initial visit gave me a lot of confidence in Ventrolla, as the manager clearly prioritised my interests, was very professional and knowledgeable, took time to discuss all issues and queries, and talk things through. I was kept informed at all stages, and was able to ask questions and receive prompt answers at any point.

Yes, there were hitches and hiccups, but sometimes, you only find out just how good a company is when things go wrong. In these few and minor instances, Ventrolla were absolutely superb. I should add that, in addition to being established specialists, their price was significantly cheaper than the UK's best known (general) installation firm. I am just thrilled with the results, and have already recommended Ventrolla, without hesitation, to family and friends.

Jean Martin

Excellent service, would recommend

Excellent service from all staff. Any problems encountered were dealt with swiftly & professionally. The system is great, draft free windows without compromising the traditional look in our 170 year old cottage. A friend recommended Ventrolla to us & we are continuing to pass on the recommendation chain. Thank you very much.
Rachel Searle

Very professional company, with great customer service from both admin and tradesmen

From start to finish this company was exceptional. Initially there was no hard sale and once our decision was made to go with ventrolla, we were well looked after. Brad, our tradesman was very professional and most of the time I was unaware he was in the house as he was so quiet and clean! The windows themselves are perfect. Draft free, fully working and yet still retain their original charm.I have already recommended them to friends and neighbours.
C Bennett-Smith

Good reliable, and an honest opinion of only what needed to be done

The work was completed efficiently with no friction at any point, hence the 5 stars. The assessment of our windows was frank and honest, and demonstrated a willingness to do as I had asked, which was to see that they were put into a good condition. There was delay in doing the work, but right from the outset this was made clear. The work was completed according to the estimate. I would certainly use the firm again. The workman was scrupulous in ensuring that there was no unnecessary mess and everything was cleared up well.
Mrs Christine Bowering