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Frequently Asked Questions

Frequently Asked Questions

The how, the what and the why. Some common questions answered.

Q. How much will it cost to renovate my windows?
A. It depends how much work each windows needs but standard draught proofing without replacing rotten sills, glazing etc starts at approximately £350 per window. For a more accurate quote please call us on 0800378278 to arrange a free no obligation survey.

Q. How long will my window renovation take?
A. The time taken will vary depending on the survey result. Typically we work to a one window per day time scale although this can be adjusted if necessary to suit your requirements. 

Q. Is it possible to install double glazing into my original sash windows?
A. This depends entirely upon what type of window you have, however we have developed a service that will more than likely meet your requirements, namely by replacing your existing moving sashes with new, slim double glazed replicas into the original box frames. Find out more here.

Q. Do you offer a guarantee? 
A. Yes, our work is guaranteed for 5 years for timber and 10 years for uPVC.

Q. Should I replace my existing timber windows with new timber windows?
A. This is not usually necessary, however if renovation is not a viable option we can supply complete new timber windows that will replicate the originals.

Q. Will renovation reduce outside noise levels?
A. Noise is subjective but our secondary glazing systems and the Ventrolla Perimeter Sealing System (draught proofing) have been independently tested and proven to significantly reduce sound intrusion. 

Q. How does the Ventrolla Perimeter Sealing System improve comfort levels?
A. The main complaints we hear about are draughty, rattling windows. Our draught proofing system closes the gap around the sashes, eliminating draughts, rattles and reducing dust ingress and heat loss.

Q. What kind of wood do you use?
A. We use a range of timbers, including a fast growing, sustainably sourced super wood called Accoya which comes with a 50 year guarantee and has been specifically designed to withstand the worst of the British weather.

Q. Can you help with condensation problems?
A. The main way you can combat condensation is to further ventilate your home (i.e open your windows from time to time). The moisture in your home is caused by heating, bodies etc and it settles on the nearest cold surface, usually your windows. Double glazing units will be slightly less cold and therefore you may notice less condensation, however your home will also be better insulated, thus more moisture may be contained within your home.

Q. Are your installers all Ventrolla employees & Ventrolla trained?
A. Yes, all of our staff are Ventrolla trained employees in all of our office throughout the UK and audited to our specification.  

Q. Which areas in the UK do you cover?
A. We have offices throughout the UK, please call us on 0800378278 to speak to your local office or alternatively click here to search by postal code.

Q. Can I buy your product from you and do the work myself?
A. No, sorry, we are a supply and fit only service. All of our products are unique to us and therefore need to be fitted by Ventrolla trained installers. 

Q. Do you only renovate sash windows?
A. We specialise in sash windows but we also renovate, draught proof and manufacture new casement windows, Yorkshire sliders, French doors and anything timber. 

Q. How long will the survey take?
A. It depends on the number of windows you would like us to survey and how long your chat with our surveyor takes, we usually say between 40 minutes to an hour.

Q. Do I need scaffolding?
A. Where possible we do all work in situ and take the sashes out from the inside of the property. Because of this we ask that the rooms we will be working in are cleared of any obstructing furnitre, we will cover any remaining furniture with dust sheets. If scaffolding is necessary we will always discuss this with you in advance of the order being placed. 

Q. What is the process if I want to arrange a survey?
A. You can get in touch on Freephone 0800378278, email us on info@ventrolla.co.uk or complete our short enquiry form here. Once we've received your enquiry we will be in touch within 2-3 working days to arrange your survey.

Q. I live in a listed building/ conservation area, can you work on my windows?
A. Yes. We do a lot of work on listed properties and those within conservation areas and work closely with conservation and planning officers, English Heritage, Historic England, Historic Scotland and Cadw.

Q. Can you paint my windows?
A. Unfortunately painting is not a service we currently offer, our installers are trained joiners and carpenters and not proffesional painters. However we will always prime any exposed wood to protect it from the elements for the short time whilst you organise a painter and decorator. We also provide a detailed step by step guide on how to paint a sash window which has our SRS installed. 

Q. What is the lead time for getting the work done?
A. It varies from area to area dependant on how busy we are and what window work you require, the lead time normally varies from 6-14 weeks from date of order. Your surveyor will be able to advise you better on current lead times and our operations team will be able to confirm exact timescales once you place your order. 

If you have any more questions or would like to discuss details of your window project please do not hesitate to get in touch with us.